Please read details about shipping and delivery below
Set Shipping Rate
Shipping is $9.75 with free delivery on orders over $80.
Signature Required - $2.75 per shipment
If you don't want Australia Post to leave your parcel unattended please select the signature required option. We recommend this, to ensure you receive your parcel with peace of mind.
Delivery will be tracked via NZ Post/Australia Post (e-parcel). Delivery takes place at the time our product passes into your (or your agent’s) exclusive physical control. Unless we make other arrangements with you, our product is delivered directly to the address that you nominate.
It is your obligation to ensure the correct delivery address details are entered at the time of ordering. If an item does not arrive due to incorrect address details, EZ Covers does not accept liability.
We endeavour to pack your order within 48 hours of receipt, during standard business hours.
Delivery will usually take 3-10 working days. Whilst every effort is undertaken to deliver goods within this timeframe, all dates specified are estimates only. Unfortunately, we are unable to guarantee time of delivery. For current delivery timeframes, please visit here for Delivery targets & disruptions by country.
It is the responsibility of the customer to inform EZ Covers if an order does not arrive within the specified timeframe. All efforts will then be made by EZ Covers to track the item, and ensure its delivery to the intended recipient.
Please note if an item has been lost in transit, replacement items may be dispatched at EZ Cover's discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
EZ Covers will not accept liability for any loss or damage arising from items lost, stolen or damaged after the item has left EZ Covers premises.
Return and Refund Policy
Thanks for purchasing our products at au.ezcovers.com.
What if I change my mind?
For a change of mind return, please post back your items to PO Box 87288, Auckland 1742, New Zealand, with a note explaining the return, within 14 days for a full refund excluding shipping. Return postage rests on the customer returning the items, and the products must be in their original condition. After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement. If any product or its packaging is damaged in any way, or you have initiated the return after 14 calendar days, you may not be eligible for a refund for this item. If you have any questions, feel free to contact our customer support team at firstname.lastname@example.org.
If you would like to exchange some or all of your order for other sizes/designs, please contact our customer support team at email@example.com and they can work through this with you for the most cost effective solution in terms of additional shipping/postage costs.
The product/s I ordered arrived damaged, are incorrect, or are missing from the order
Please contact our customer support team at firstname.lastname@example.org within 14 days and they will work through with you to organise a replacement or refund as necessary.